FLOWERS NOT DELIVERED/RECEIVED
I am very sorry to hear that the recipient has not received the flowers. Do you know if they have received a not at home delivery card – This will be a red card from Royal Mail with the parcel information. The delivery address we have is: (enter ...
HOW WILL I KNOW WHEN MY ORDER HAS BEEN DELIVERED?
You will receive an email/text message if a mobile number has been provided, once your delivery has been made, for this we do now charge a tracking fee at checkout.
COMPLAINT – PHOTOS
I am sorry to hear about your complaint with regards to the condition of the bouquet; we want our customers to only enjoy the best quality of our product. Would you be able to forward photos of the received flowers to either of the following email ...
GIFT ITEM NOT RECEIVED
I am ever so sorry to hear the gift item you requested was not delivered with the rest of your order. I have double-checked your original order and it would seem that there has been a mistake during the packing of your order, please accept this as a ...
INCORRECT ADDRESS/FLOWERS NOT RECEIVED
As per our T&Cs we are not responsible for any mistakes / incomplete order details. After placing an order an automated confirmation is sent to our customers’ email address to serve as a proof of the order details, shipping address included, and to ...