COMPLAINT RECEIVED AFTER 3 WORKING DAYS
I am very sorry, because of the perishable nature of the flowers, to assist us in resolving your complaint; any complaint must be made within 3 working days of delivery of your order.
Complaints which are not made within 3 working days of the date of delivery, cannot be processed.
I would like to offer you a 20% discount voucher of your next order, please enter code Lovely20 at check out.
1-2 WORKING DAYS DELIVERY
I am sorry the flowers were not delivered on the requested day. As we use Royal Mail as our carrier for shipping, we reserve an additional 1 working day for delivery as delays might occur. Whilst we expect 90% of our products to arrive the next ...
COMPLAINT – PHOTOS
I am sorry to hear about your complaint with regards to the condition of the bouquet; we want our customers to only enjoy the best quality of our product. Would you be able to forward photos of the received flowers to either of the following email ...
FLOWERS NOT DELIVERED/RECEIVED
I am very sorry to hear that the recipient has not received the flowers. Do you know if they have received a not at home delivery card – This will be a red card from Royal Mail with the parcel information. The delivery address we have is: (enter ...
GIFT ITEM NOT RECEIVED
I am ever so sorry to hear the gift item you requested was not delivered with the rest of your order. I have double-checked your original order and it would seem that there has been a mistake during the packing of your order, please accept this as a ...
INCORRECT ADDRESS/FLOWERS NOT RECEIVED
As per our T&Cs we are not responsible for any mistakes / incomplete order details. After placing an order an automated confirmation is sent to our customers’ email address to serve as a proof of the order details, shipping address included, and to ...