FLOWERS NOT DELIVERED/RECEIVED
I am very sorry to hear that the recipient has not received the flowers.
Do you know if they have received a not at home delivery card – This will be a red card from Royal Mail with the parcel information.
The delivery address we have is:
(enter delivery address here)
Please can you check the delivery address details and confirm that they are correct please.
If there has been no mistake in the shipping details we would like to resend this order.
INCORRECT ADDRESS/FLOWERS NOT RECEIVED
As per our T&Cs we are not responsible for any mistakes / incomplete order details. After placing an order an automated confirmation is sent to our customers’ email address to serve as a proof of the order details, shipping address included, and to ...
GIFT ITEM NOT RECEIVED
I am ever so sorry to hear the gift item you requested was not delivered with the rest of your order. I have double-checked your original order and it would seem that there has been a mistake during the packing of your order, please accept this as a ...
COMPLAINT RECEIVED AFTER 3 WORKING DAYS
I am very sorry, because of the perishable nature of the flowers, to assist us in resolving your complaint; any complaint must be made within 3 working days of delivery of your order. Complaints which are not made within 3 working days of the date ...
For a full refund, please send the received flowers in their original box back to us to the following address: Lovely Flora World Unit 1A, Beaconsfield Road, Hayes, UB4 0SL In case you are not able to return the bouquet, we will issue 50% ...
1-2 WORKING DAYS DELIVERY
I am sorry the flowers were not delivered on the requested day. As we use Royal Mail as our carrier for shipping, we reserve an additional 1 working day for delivery as delays might occur. Whilst we expect 90% of our products to arrive the next ...