LOVELY FLORA WORLD

HOW WILL I KNOW MY ORDER HAS BEEN SUCCESSFUL?

If your order has been successful there will be a message appearing on the last page after confirmation saying 'Thank you - Your order has been successfully placed’. When ordering online we also ask that you provide an email address. Once you have placed your order an order confirmation will be sent via email to this account. This order confirmation will also contain your order number. If you need to contact us regarding your order it would be helpful to have this number as it will help us find the details of your order easily.
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    • HOW WILL I KNOW WHEN MY ORDER HAS BEEN DELIVERED?

      You will receive an email/text message if a mobile number has been provided, once your delivery has been made, for this we do now charge a  tracking fee at checkout.
    • IS MY BILLING INFORMATION INCLUDED IN THE ORDER UPON DELIVERY?

      Please note - all customer details provided are covered by the Data Protection act;therefore such details can not be enclosed without the prior sender's consent. The recipient receives the product purchased with the card message if you include any.
    • HOW DO I USE MY VOUCHER / DISCOUNT / PROMOTIONAL CODE?

      When placing an order with us, select the items you wish to purchase and enter your promotion code within the promotional code box found in your shopping bag at the bottom of the page. Click the 'apply' button and the relevant discount will be ...
    • RECIPIENT NOT AVAILABLE

      Please be advised that in case of the recipient not being at the address at the time of attempted delivery the driver should leave the parcel in a designated safe place,with the nearest neighbour or will be taken to the local sorting office where the ...
    • DELIVERIES

      As we use an independent third party, Royal Mail, to execute our deliveries we are not able to 100% guarantee the delivery date. However, we will always aim to deliver on your desired delivery date as all products are sent out a day before the ...