WRONG ADDRESS – PLEASE DOUBLE CHECK
Thank you for placing an order with Lovely Flora World.
Could you please kindly double-check the delivery address you have provided us with as the details seem to be incomplete/incorrect, missing the door number or the house name. Please see below. Please get back to us with full correct shipping details at your earliest convenience caused.
INCORRECT ADDRESS/FLOWERS NOT RECEIVED
As per our T&Cs we are not responsible for any mistakes / incomplete order details. After placing an order an automated confirmation is sent to our customers’ email address to serve as a proof of the order details, shipping address included, and to ...
FLOWERS NOT DELIVERED/RECEIVED
I am very sorry to hear that the recipient has not received the flowers. Do you know if they have received a not at home delivery card – This will be a red card from Royal Mail with the parcel information. The delivery address we have is: (enter ...
GIFT ITEM NOT RECEIVED
I am ever so sorry to hear the gift item you requested was not delivered with the rest of your order. I have double-checked your original order and it would seem that there has been a mistake during the packing of your order, please accept this as a ...
COMPLAINT RECEIVED AFTER 3 WORKING DAYS
I am very sorry, because of the perishable nature of the flowers, to assist us in resolving your complaint; any complaint must be made within 3 working days of delivery of your order. Complaints which are not made within 3 working days of the date ...
CUSTOMER WAITING FOR DELIVERY / TRACKING REQUEST
I am sorry to hear that you are still waiting for your order to arrive. I have now tracked the packaged through the Royal Mail website and it is currently listed as (status). If you would like to check on its progress please use the following link: ...